1. How do I choose the right indoor potted plant?
We offer a variety of indoor potted plants, ranging from low-maintenance options to those that require more attention. Consider the following factors when selecting:
- Light Requirements: Some plants thrive in direct sunlight, while others prefer low-light environments. Choose according to the lighting conditions in your space.
- Maintenance Level: If you’re a gardening beginner, we recommend low-maintenance plants like pothos or spider plants. For more experienced gardeners, you can try plants that require more care, such as cacti or succulents.
- Air Purification: Some plants, like ivy or pothos, not only beautify the space but also purify the air. If air purification is important to you, these plants would be a great choice.
2. How do I properly care for the potted plant I purchased?
We provide detailed care guides for each plant to help you meet its specific needs. Here are some basic care tips:
- Watering: Most plants need to be watered when the soil surface becomes dry. However, avoid over-watering. Adjust watering frequency based on the plant type.
- Light: Ensure that the plant receives adequate sunlight. Some plants, like orchids, require direct sunlight, while others, like pothos, prefer shaded environments.
- Fertilizing: Fertilizing once a month will help promote healthy growth, especially during the growing season.
3. My potted plant arrived looking a bit wilted, is this normal?
It is normal for plants to experience some temporary wilting during transit due to changes in temperature and humidity. Please don’t worry. Place the plant in the proper light and watering conditions, and it should recover and thrive.
4. Are the plants I purchased suitable for outdoor use?
Most of our plants are designed for indoor use. However, we do offer some plants that are suitable for outdoor environments, such as ivy, roses, and various herbaceous plants. Please refer to the product description to check if the plant is suitable for outdoor use.
5. How can I tell if my plant is healthy?
All plants undergo rigorous quality checks before shipping. The plant you receive should not show signs of disease or wilting. If you notice any damage during transit, please contact us immediately, and we will provide a refund or replacement.
6. What should I do if my plant has a problem?
If you notice any quality issues with the plant (such as wilting or pests) within 7 days of receiving the product, please contact our customer service. Provide your order number and relevant photos, and we will offer a refund, replacement, or other solutions.
7. Are your plants certified?
All plants meet our quality standards and come from reliable suppliers. We also strive to follow sustainable agricultural practices throughout our supply chain to ensure plant health and sustainability.
8. Can I change or cancel my order?
You can contact our customer service team to request changes or cancellations before your order is processed. Once the order enters the shipping stage, changes or cancellations will not be possible.
9. Do your plants come with a warranty?
All potted plants come with a 7-day quality guarantee. If you find any quality issues within this period, you can request a refund or replacement. Please ensure that the plant is cared for properly to avoid issues due to improper care.
10. Do you offer international shipping?
Currently, we only support shipping within the United States. We are working to expand our shipping options to more regions, so please stay tuned for updates.